There are two sides to providing great customer service and creating an amazing customer experience: the smiles side and the systems side. Put another way, there’s the caring-and-warmth side and the reducing-defects/improving-delivery side. As you develop your own brand of customer experience excellence, there are lots of great service-intensive organizations worth benchmarking [...]
by Amazon Auto Links
A Secret Of Creating Great Customer Service Experiences: Benchmark The Experts In Manufacturing
#GreatCustomerService, #CustomerExperience, #GreatCustomerServiceExperiences
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