Really, It Rains In Seattle?: An Airline Lesson In Customer (Dis)Service

I was flying back to Seattle recently on   from a Swedish retail event  in Stockholm, where I was the speaker on customer service. Ironically, as it turns out. The event was great, truly great.  Even the flight itself on was O.K., more or less. But as the plane landed in [...]

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Really, It Rains In Seattle?: An Airline Lesson In Customer (Dis)Service

#CustomerService, #Seattle, #AirlineLesson